Shine Return/Claims Form

This form is to be used in the unfortunate circumstance where you have received a wrong, faulty or damaged product or for an order that has been lost or damaged during shipping when you have taken out shipping insurance. To support your claim please fill out all the relevant details below. All claims need to be validated and a 10 working day processing time can be expected (subject to change). We may also contact you directly to gain additional information or to arrange collection of order items during this process.

Please note as set out in our Returns & Exchanges Policy: We cannot guarantee colours to be exactly the same as you see on your screen. We take reasonable care to make sure each product photograph is true to life when it is published on our site however that product may appear differently on the screen of your digital device. If you are unsure or if colour matching is highly important we are happy to send you samples of our Trimmings or Fabrics.
Your Name*
First Name Last Name
Contact Number*
Email Address*
Address*
Street Address Address Line 2 City State / Province / Region Postcode Country
How did you purchase this item?*
Online Order Number*
You can find your Shine Online Order number on the email we sent you at the time you completed your order.
Did you take Shipping Insurance for this order?*
What was the issue with the order?*
- Wrong item sent
- Faulty or damaged item
- Order lost or damaged during shipping
Please provide a detailed description of the issue to support your claim*
Please upload any images to support your claim (jpg, gif, png or pdf format)
Drop files here or

Accepted file types: jpg, gif, png, pdf.
Note: Maximum number of images is 3 & maximum upload size is 5MB (combined total).

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Shine Return/Claims Form

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