Call Us on 1300 SHINE 1

FAQ

Store Trading Hours

Shine Trimmings & Fabrics is open Monday – Friday 9.00am-5.00pm and Saturday 9.00am-3.00pm. We are not open on Sundays or Victorian Public Holidays.

Do I have to be a member to place an order?

If you are a new Shine Trimmings & Fabrics customer and do not wish to create an account, you can still place an order as a guest shopper. By shopping as a guest, you are not remembered and will miss out on future promotions, special events & offers.

Lost your password?

Please enter your user name or email address, and then you will receive a link to create a new password via email.

Have a Sale Coupon?

Enter your code into the Coupon Code field at checkout. No discounts can be redeemed once payment has been made so be sure to contact us before you make payment if you are have any issues applying your code. All discount coupon codes are not available in conjunction with any other offers and exclude sample cards and 40mt bolts of net.

Payment Method

Shine Trimmings & Fabrics accept the following secure payment methods for the Shine website – MasterCard, Visa or PayPal. There is no PayPal account required to use this method. We have security measures in place to protect your personal information. We do not store credit card details; therefore we require payment details each time an order is placed with Shine Trimmings & Fabrics.

Alternatively, we can provide bank account details if you would prefer to transfer the payment directly into our bank account (EFT). For in-store purchases, we accept MasterCard, Visa, Eftpos and cash.

All prices quoted are in Australian Dollars including GST.

Can I add to my order?

If an order has been placed via Phone, Email or Fax and your order has not been processed, then you can add to your order. If an order has been placed online, you cannot add to your order or make any changes once the order has gone through the checkout procedure, (you can of course simply create a subsequent order to add additional items).

Special Customer Orders

Shine Trimmings & Fabrics are happy for customers to place orders for items, which are out of stock, or larger volumes as required. Once staff confirm stock is available and can be ordered, a customer order form must be completed. Shine Trimmings & Fabrics will advise when the products are expected to arrive in store. A 50% deposit is required before stock is ordered. Once stock arrives, we will notify customer immediately to arrange balance of payment to be made and collection of the goods. If goods are required to be sent, we will advise the shipping options that are available to you.

Minimum cuts of Trimmings & Fabrics

Any products under $1, the minimum amount which can be cut is one meter (1mt)

You can decide what length you require by entering the meterage in the Length Required Box on the website. Our products are sold by ten centimetre increments. 1.1, 1.2, 1.3mt etc Therefore if you need one & a half meters, enter 1.5 using a decimal point.

Samples

Samples are available for most Trimmings & Fabric. A small sample is cut approximately 3 x 6cm and a maximum of 6 samples are given at one time. Please inform us which samples are required in the Notes section at checkout or alternatively call the store on 1300SHINE1

Shine Trimmings & Fabrics have Sequin & Seedbead Sample Cards and Fabric Sample Cards for Italian Linel, Chiffon, Twinkle Satin Net, Glitter Tulle, Glissenet, Metallic Net,  20 Denier Nylon, Sequin Tulle and Crystal Organza. These cards can be purchased at a minimal cost and show the full colour range available for each item. [SHOP SAMPLE CARDS]

Wholesale

Shine Trimmings & Fabrics have a fully fledged wholesale division located at our Altona Warehouse & supply goods to business’s throughout Australia & beyond. If you are a clothing/costume manufacturer or fabric retailer and would like to register for a wholesale account with us please fill out our Wholesale Customer Application online form. Once we have processed your submission we will notify you by email as to the success of your application. If approved this will include your account terms, details, username, password and all other information you will need to commence business with our wholesale department.

Colour Guarantee

Shine Trimmings & Fabrics can not guarantee colours to be exactly the same as seen on your screen. Shine Trimmings & Fabrics endeavor to make sure each product photograph is true to colour when it is published on our site, but unfortunately the resolution on each computer screen, iPad & smart phone is different. Therefore some colours may not be true and can slightly differ from our original photograph. If you are unsure of colours, we are happy to send you samples of our Trimmings or Fabrics.

Lowest Price Guarantee

If you find a lower price for the exact same product in Australia, we will beat it by 10%. You must provide current advertising material or a genuine & recent signed quote, clearly showing the product & price from another retailer. Once staff has confirmed the goods are identical, we will then discount the price.

This is not applicable if the following applies,

  • The competitor has no stock of the goods required
  • The quality is different
  • Excludes Wholesalers, warehouses & second hand goods

This offer cannot be used for special customer orders, bulk purchases or Wholesale purchases. And cannot be used in conjunction with the Shine VIP Backstage card or any other offer at Shine Trimmings & Fabrics.

All prices are in Australian dollars.

Looking for something a little different?

If you are looking for something and cannot find it on our website, chances are we may have it in our retail store located at 421 Graham Street, Port Melbourne, VIC, 3207. As it is impossible to showcase our full range of products on the website due to limited stock or small quantities or we just haven’t had a chance to publish it.

Call us on 1300SHINE1 to enquire. If we do not have it in stock, we will order it or source it for you. Our experienced buyers travel the world sourcing new & exciting products. This is why our range of products is growing each week and new stock is constantly arriving.Keep up to date with what’s happing and what products are new to Shine, via our Facebook page,  Instagram account or our many other forms of social media.

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