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FAQ

Shine active wear

Store Trading Hours

Shine Trimmings & Fabrics is open Monday – Friday 9.00am-5.00pm (AEST) and Saturday 9.00am-3.00pm (AEST). We are not open on Sundays or Victorian Public Holidays.

Do you have a Click & Collect service?

Yes. We are operating a Click & Collect service for all customers (this service will be available 9am – 5pm, Monday to Friday). Read how easy it to place a Click & Collect order with Shine here.

Do I have to be a member to place an order?

If you are a new Shine Trimmings & Fabrics customer and do not wish to create an account, you can still place an order as a guest shopper. By shopping as a guest, you are not remembered by our website and may miss out on future promotions, special events & offers.

Lost your password?

Go to the My Account section at the footer of any page and click on the ‘Lost password’ link. This will present you with the option to either edit your current password or reset it via email.

Please note: If you are resetting your password you must use the email address your Shine account is connected to.

Do you have a Shine VIP or Discount code?

When placing an order simply enter your discount code in the box entitled ‘Enter your Shine VIP/Discount code’ on the ‘Shopping Cart’ page and click the ‘Apply’ button. Your discount will then be added to your order. Discount codes are not available in conjunction with any other offer (eg: Free shipping) and exclude sample cards, body boards, Swarovski Flat Back No Hot Fix Xirius Rose crystals, Gem-Tac glue, Gift cards, items purchased by the roll, bolt, card or packet and items already discounted or on sale.

If you are experiencing difficulties in applying a Shine VIP or Discount code contact us directly and we will do our best to assist you. No discounts can be redeemed once payment has been made so be sure to contact us before you make payment if you are have any issues.

Please note: If you are attempting to apply your Shine VIP discount you must be logged into the account that is linked to your Shine Backstage VIP membership. The Shine VIP discount is not available outside of Australia.

Payment Methods

Shine Trimmings & Fabrics accept the following secure payment methods for the Shine website – MasterCard, Visa or PayPal. We have security measures in place to protect your personal information including firewalls and SSL encryption. We do not store credit card details; therefore we require payment details each time an order is placed with Shine Trimmings & Fabrics.

For in-store purchases, we accept MasterCard, Visa, Eftpos and cash.

All prices on the website are quoted in Australian Dollars (AUD).

Can I add to my order?

If you have placed an order via Phone, Email or Fax and it has yet to be processed, then you can add to your order. If an order has been placed online, you cannot add to your order or make any changes once the order has gone through the checkout procedure, (you can of course simply create a subsequent order to add additional items).

Special Customer Orders

Shine Trimmings & Fabrics are happy for customers to place orders for items, which are out of stock, or larger volumes as required. Once staff confirm stock is available and/or can be ordered, a customer order form must be completed. Shine Trimmings & Fabrics will advise when the products are expected to arrive in store. A 50% deposit is required before stock is ordered. Once stock arrives, we will notify you immediately to arrange balance of payment to be made and collection of the goods. If goods are required to be sent, we will advise of the shipping options that are available to you.

International Customer Orders

Shine ship fabrics and trimmings to customers with locations all over the globe including Asia, Canada, Europe, Middle East, New Zealand & the USA as well as many more. Please view our Shipping Page to view which countries we ship to. All international orders are charged in AUD. Please note any additional custom duties/taxes on international orders applied by authorities in the destination country are the customers responsibility.

Minimum spends/cuts of Trimmings & Fabrics

  • There is a minimum spend of $20 (excluding shipping) to place an online order
  • Fabrics and trimmings priced $1 and under per metre & some sale items have a minimum cut of one metre (exceptions apply)
  • Fabrics and trimmings priced $1 – $10 have a minimum cut of 50cm (exceptions apply)
  • Fabrics and trimmings priced $10 and above have a minimum cut of 30cm (exceptions apply)

You can decide what length you require by entering the meterage in the ‘Required Length (m)’ Box on the website. Our products are sold by ten centimetre increments (eg: 1.1, 1.2, 1.3mt etc) therefore if you need one & a half meters, enter 1.5 using a decimal point.

Shimmer sample card

Samples

Professional sample cards are available for most of the Shine Trimmings & Fabrics major ranges (example pictured left) and can be included in your order. These cards are perfect for costume makers & manufacturers and can be purchased at a minimal cost. They show the full colour range available and are amazing tools when consulting with your clients. You can view our full sample card range here. A custom Sample Card can also be requested with a maximum of 9 samples. To order online please include the product in your order and inform us which samples are required in the Notes section at checkout. Alternatively you can call the store on 1300SHINE1.

Please note: Custom Sample Cards cost $2.50 (covers the cost of stamp, card, envelope, samples and labour). They can be purchased singularly however if other products are added to the order the minimum order value of $20 must be met & standard postage charges will apply.

Colour Guarantee

Shine Trimmings & Fabrics do not guarantee colours to be exactly the same as seen on your screen. Shine Trimmings & Fabrics endeavour to make sure each product photograph is like in colour when it is published on our site. The process of photographing and publishing a digital image can alter the appearance of the product slightly as well and the rendering on each computer screen, iPad & smart phone may differ. If you are unsure of colours, we are happy to send you samples of our Trimmings or Fabrics.

Lowest Price Guarantee

If you find a lower price for the exact same product in Australia, we will match it. You must provide current advertising material or a genuine & recent signed quote, clearly showing the product & price from another retailer. Once staff has confirmed the goods are identical, we will then discount the price.

This is not applicable if the following applies,

  • The competitor has no stock of the goods required
  • The quality is different
  • Excludes wholesalers, warehouses & second hand goods

This offer cannot be used for special customer orders, bulk purchases or wholesale purchases. And cannot be used in conjunction with the Shine VIP Backstage discount or any other promotional offer at Shine Trimmings & Fabrics.

All prices are in Australian dollars ($AUD) & include GST (Goods & services tax).

Looking for something a little different?

If you are looking for something and cannot find it on our website, chances are we may have it in our retail store located at 421 Graham Street, Port Melbourne, VIC, 3207. As it is difficult to showcase our full range of products on the website due to limited stock or small quantities or we just haven’t had a chance to publish it yet.

Call us on 1300SHINE1 to enquire. If we do not have it in stock, we can order it or source it for you. Our experienced buyers travel the world sourcing new & exciting products. This is why our range of products is growing each week and new stock is constantly arriving. Keep up to date with what’s happening and what products are new to Shine, via our Facebook page,  Instagram account or our many other forms of social media.

Stock Availability

Shine Trimmings & Fabrics endeavour to keep our stock levels up to date on the website. However occasionally there may be a discrepancy. We will process orders as they come in (on a first come first served basis) and if goods are not available Shine Trimmings & Fabrics will contact you at the first available opportunity to offer you an alternative product, if the stock is discontinued and no longer available, or if the products need to be ordered or have been ordered from our suppliers and more stocks are arriving at a later date, we can advise you of the projected delivery times. If for some reason we cannot offer you a suitable alternative, we will process a refund using the same form of payment used for the original order.

Changing or Cancelling Orders

We begin preparing your order immediately after it is placed making it difficult to cancel or amend your order. Once the order is confirmed and paid for it is considered final. If you would like to cancel or change your order please contact us immediately and we will do our best to support your request on a case by case basis, however if we have begun preparing your order this may not be possible.

Shine Trimmings & Fabrics - Wholesale

Wholesale Sales

Shine Trimmings & Fabrics have a fully fledged wholesale division located at our Altona Warehouse & supply goods to businesses throughout Australia & beyond. If you are an established manufacturer or fabric retailer and would like to register for a wholesale account with us please visit our Shine Wholesale Information page where you can apply for a wholesale account.

General trade enquires can be answered by contacting the Shine wholesale team on (03) 9360 0600 (Monday – Friday 8:00AM – 4:00PM AEST) or by email at wholesale@shinetrimmingsfabrics.com.au.

FAQ’s Last Updated 26th February 2020.

Shine Trimmings & Fabrics
421 Graham Street, Port Melbourne
VIC 3207 Australia

© 2019 Shine Trimmings & Fabrics. All Rights Reserved.

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