FAQ
Store Trading Hours
Shine Trimmings & Fabrics is open Monday – Friday 9.00am-5.00pm (AEST) and Saturday 10.00am-3.00pm (AEST). We are not open on Sundays or Victorian Public Holidays.
Do you have a Click & Collect service?
Yes. We are operating a Click & Collect service for all customers (this service is available 9am – 5pm, Monday to Friday). Read how easy it to place a Click & Collect order with Shine here.
Do I have to be a member to place an order?
No, you can simply place an order as a guest shopper. If you do choose to create a free Shine online account you can take advantage of the member services offered on your My Account page which include order history, manageable account details, wishlist functionality and the ability to join the Shine Backstage VIP Club gaining a 10% discount on your orders (conditions apply).
Lost your password?
Go to the My Account page and click on the 'Lost password' link. This will present you with the option to reset it via email. If you are resetting your password you must use the email address your Shine account is connected to.
Do you have a Shine VIP or Discount code?
When placing an order simply enter your discount code in the box entitled 'Enter your Shine VIP/Discount code' on the 'Shopping Cart' page and click the 'Apply' button. Your discount will then be added to your order. Discount codes are not available in conjunction with any other offer (eg: Free shipping) and exclude sample cards, body boards, Swarovski and Preciosa crystals, Gift cards, Design Master spray, items purchased by the roll, bolt, card or packet and items already discounted or on sale.
If you are experiencing difficulties in applying a Shine VIP or Discount code contact us directly and we will do our best to assist you. No discounts can be redeemed once payment has been made so be sure to contact us before you make payment if you are have any issues.
If you are attempting to apply your Shine VIP discount you must be logged into the account that is linked to your Shine Backstage VIP membership. The Shine VIP discount is not available outside of Australia.
My Wishlist
To add items to your wishlist please ensure you are logged into your Shine online account and simply click on the heart icon on any product to add or click again to remove. To view your wishlist simply click the wishlist button on your My Account page or choose the My Wishlist link at the bottom of every page located within the My Account menu.
Payment Methods
Shine Trimmings & Fabrics accept the following secure payment methods for the Shine website – MasterCard, Visa or PayPal. We have security measures in place to protect your personal information including firewalls, HSTS and SSL encryption. We do not store credit card details; therefore we require payment details each time an order is placed with Shine Trimmings & Fabrics.
For in-store purchases, we accept MasterCard, Visa, Eftpos and cash.
Can I add to my order?
If you have placed an order via Phone or Email and it has yet to be processed, then you can add to your order. If an order has been placed online, you cannot add to your order or make any changes once the order has gone through the checkout procedure, (you can of course simply create a subsequent order to add additional items).
Special Customer Orders
Shine Trimmings & Fabrics are happy for customers to place orders for items, which are out of stock, or larger volumes as required. Once staff confirm stock is available and/or can be ordered, a customer order form must be completed. Shine Trimmings & Fabrics will advise when the products are expected to arrive in store. A 50% deposit is required before stock is ordered. Once stock arrives, we will notify you immediately to arrange balance of payment to be made and collection of the goods. If goods are required to be sent, we will advise of the shipping options that are available to you.
Where is my Tax Invoice?
At Shine we provide the option to receive a Tax Invoice for every in store transaction at the point of sale and every online transaction via email. A self serve ability to resend Tax Invoices linked to your Shine online account is also available via your My Account > Orders page. A Tax Invoice linked to a 'Guest' order can be requested to be Searched/Reissued however will incur an administration cost.
International Customer Orders
Shine ship fabrics and trimmings to customers with locations all over the globe including Asia, Canada, Europe, Middle East, New Zealand & the USA as well as many more. Please view our Shipping Page to view which countries we ship to. All international orders do not include GST and are charged in Australian dollars (AUD). Any additional custom duties/taxes applied to an order by authorities in the destination country are the customers responsibility.
Minimum spends/cuts of Trimmings & Fabrics
- There is a minimum spend of $20 (excluding shipping) to place an online order
- Fabrics and trimmings priced $1 and under per metre & some sale items have a minimum cut of one metre (exceptions apply)
- Fabrics and trimmings priced $1 and above have a minimum cut of 50cm (exceptions apply)
You can decide what length you require by entering the meterage in the 'Required Length (m)' Box on the website. Our products are sold by ten centimetre increments (eg: 1.1, 1.2, 1.3mt etc) therefore if you need one & a half meters, enter 1.5 using a decimal point.
Samples
Professional sample cards are available for most of the Shine Trimmings & Fabrics major ranges (example pictured left) and can be included in your order. These cards are perfect for costume makers & manufacturers and can be purchased online. They show the full colour range available and are amazing tools when consulting with your clients. You can view our full sample card range here.
A Custom Sample Card can also be ordered with a maximum of 9 samples. Custom Sample Cards come with low cost postage if purchased as the only item in an order.
Colour Guarantee
We have made every effort to display as accurately as possible the colours and images of our products that appear in our online store. We cannot guarantee that the digital image represented on a screen is exactly the colour of the product in real life. If colour matching is highly important to you we strongly suggest that you utilise our product sampling services.
Prices/Currency
Prices are listed in Australian dollars (AUD) and include GST (within Australia) & all orders are charged in (AUD).
Looking for something a little different?
If you are looking for something and cannot find it on our website, chances are we may have it in our retail store located at 421 Graham Street, Port Melbourne, VIC, 3207. As it is difficult to showcase our full range of products on the website due to limited stock or small quantities or we just haven’t had a chance to publish it yet.
Call us on 1300SHINE1 to enquire. If we do not have it in stock, we can order it or source it for you. Our experienced buyers travel the world sourcing new & exciting products. This is why our range of products is growing each week and new stock is constantly arriving. Keep up to date with what's happening and what products are new to Shine, via our Facebook page or Instagram account.
Stock Availability
Shine Trimmings & Fabrics endeavour to keep our stock levels up to date on the website. However occasionally there may be a discrepancy. We will process orders as they come in (on a first come first served basis) and if goods are not available Shine Trimmings & Fabrics will contact you at the first available opportunity to offer you an alternative product, if the stock is discontinued and no longer available, or if the products need to be ordered or have been ordered from our suppliers and more stocks are arriving at a later date, we can advise you of the projected delivery times. If for some reason we cannot offer you a suitable alternative, we will provide a credit or process a refund using the same form of payment used for the original order.
Changing or Cancelling Orders
We begin preparing your order immediately after it is placed making it difficult to cancel or amend your order. Once the order is confirmed and paid for it is considered final. If you would like to cancel or change your order please contact us immediately and we will do our best to support your request on a case by case basis, however if we have begun preparing your order this may not be possible. We do not offer refunds for cancelled orders can only offer store credit.
Looking For a Costumier
Do you have a need for the services of a Costumier or Dressmaker? Please browse our Looking For a Costumier directory page where Costumiers/Dressmakers that are know to us have been listed by state for your convenience.
Wholesale Sales
Shine Trimmings & Fabrics have a fully fledged wholesale division located at our Altona Warehouse who supply goods to businesses throughout Australia & beyond.
If you are an established manufacturer or fabric retailer and would like to register for a wholesale account with us please visit our Shine Wholesale Information page where you can apply for a wholesale account.
FAQ's Last Updated 24th January 2023.
