Returns, Exchanges & Claims
Our Returns, Exchange & Claims Policy
By purchasing from Shine Trimmings & Fabrics, you understand there are no refunds, credits or exchanges if the products you purchased do not match your requirements or you have changed your mind. Please select items carefully. If you are unsure of anything, please call the store on 1300SHINE1 before making your purchase.
We are not required to provide a refund or replacement if you change your mind, but you can choose to refund or exchange an item that has a major problem you were unaware of. This is when the item has a problem that would have stopped someone buying it, if they had known about it.
We make every effort to ensure each product photograph is true to colour when it is published on our site however we can not guarantee colours to be exactly the same as seen on your screen as they are in real life. If you are unsure of colours or colour matching is highly important we strongly suggest you order a Custom Sample Card.
- There is no exchange or refund on items or products, which have been cut
- You have a 30 day period from the date of your purchase to submit a return/exchange claim (some exclusions apply)
- There is no exchange or refund on Wigs, Hats, Garments and Feather Boas for hygiene reasons
- Shine Trimmings & Fabrics will happily exchange a product that was faulty or is not what has been ordered
- If you have experienced a damaged or lost online order item during shipping while it was in the care of Australia Post and took out shipping insurance for that order the damaged/lost item(s) will be resent you.
If you have received an incorrect, damaged or faulty item please complete the Shine Returns/Claims Form within 30 days of purchase providing a detailed description of the issue and attach photos of the goods you received. Similarly if you have experienced a lost or damaged parcel during shipping and took out shipping insurance on that order please complete this form. Shine Trimmings & Fabrics will carefully assess each individual claim and contact you back directly using the details you supply in your claim form.
If you purchased your item in store you are required to provide proof of purchase/receipt for any claims you submit.
A refund or replacement of goods can be offered on most items that have been purchased in the store or online excluding Postage/Shipping costs. Any refund will be processed using the original method of payment. If no proof of purchase can be given, Shine Trimmings and Fabrics are unable to offer a Return or Exchange.
Additional information: For customer security, please only return products via carriers with tracking services or by insured Australian mail. Shine Trimmings & Fabrics are not responsible for lost or stolen returns, or damage to goods caused during return shipping. Please make sure the parcel being returned has a tracking number (this will be your confirmation of receipt by our warehouse). Unless the return item was faulty or is not what has been ordered all return shipping & freight costs are the responsibly of the customer and are non refundable. Simply complete the Shine Returns/Claims Form and return your products within 30 days of purchase with your proof of purchase to Shine Trimmings & Fabrics at 421 Graham Street, Port Melbourne, VIC, 3207
Shine Trimmings & Fabrics reserve the right to reject the return of goods, which are not returned in the accordance with our Returns & Exchanges Policy above.
Returns Policy Last Updated 26th February 2023
